Frequently Asked Questions

  • If my institution has selected one of the institutional registration tiers do we need to identify all attendees from our institutions at the time of registration?
    • You will have the opportunity to submit the names, position titles, and email addresses of all attendees from your institution at the time of registration or you can email them at a later date to [email protected].  Only know some of the attendees and not all? Not a problem. You can send us the additional names and email addresses later. You will be able to get to the payment option without being required to enter names.
  • What if I registered my institution at the 26-50 employee rate, but end up having less? Will I get a refund for the difference?
    • Yes, we will provide a partial refund reflecting the difference of the two tiers.
  • If my institituion is registering at one of the institutional tiered rates do I need to still register as an individual?
    • No, if your institution is registering at one of the tiered rates please make sure you are on their list of attendees that will be provided to us for access.
  • What if we do not want to pay with a credit card?
    • You will see an "Invoice Me" option in the dropdown when you get to the payment page.
  • How will access to multiple attendees be provided?
    • Each attendee will have their own individual login.
  • If someone cannot attend one date/time/session could they share their access for just that date/time/session with a colleague?
    • We will have the sessions recorded if permission is granted from the presenter(s) so attendees will be able to go back in and view at a later date.
    • As each attendee will have their own individual login, we will be operating on an honor system.
  • Will the sessions be close captioned?
    • Yes, ITC uses Rev to close caption sessions within Zoom.
  • How long will the recordings be available?
    • Our goal is to have them available up to the remainder of 2021.